Repairs
At Verman Atelier, we understand the importance of keeping your luxury bags in pristine condition, and we are committed to helping you maintain the quality of your investment for years to come. Our skilled artisans are trained in the art of leather repair and are equipped to handle any damage or wear and tear that your bag may encounter.
What kind of repairs do you offer?
We offer a wide range of repair services to address any issue your bag may have. Some of the most common repairs we offer include:
- Stitching and seam repair
- Hardware replacement
- Zipper repair or replacement
- Strap and handle repair or replacement
- Lining repair or replacement
- Cleaning and conditioning
How do I send my bag in for repair?
If your bag requires repair, please contact our customer service team to initiate the repair process. We will provide you with detailed instructions on how to send in your bag for repair, and can answer any questions you may have.
What if my bag is under the warranty period?
If your bag requires repair and is still within the period of our 2 year warranty, the repairs will be done by us for free or the bag will be replaced by us, as applicable.
What is the process to initiate the repair procedure?
You can begin the repair procedure by reaching out to us through email by emailing us at vermanatelier@gmail.com or calling us at +91 7829432889 and informing us about the repair required. We will then ask you to share with us some photos of the bag to determine the extent of the repairs needed, the time required to make such repairs and the costs of the same. Along with this information, we will inform you of the method by which you can send the bag to us for mending.
How do I send my bag in for repair?
If your bag requires repair, please contact our customer service team to initiate the repair process. We will provide you with detailed instructions on how to send in your bag for repair, and can answer any questions you may have.
How long does the repair process take?
The length of the repair process will depend on the extent of the damage and the specific repairs needed. We understand that you may be eager to have your bag returned to you, and we strive to complete repairs as quickly and efficiently as possible while ensuring the highest quality workmanship. Ideally, the repairs will be completed by us within 14 to 30 days once we receive your bag.
Will my bag look the same after it is repaired?
Our skilled artisans use only the highest quality materials and techniques to ensure that your bag is restored to its original beauty. While we cannot guarantee that your bag will look exactly the same as it did when it was brand new, we can assure you that we will work tirelessly to restore your bag as closely as possible to its original condition.
How much will the repair cost?
The cost of repairs will depend on the specific repairs needed and the extent of the damage. We believe in transparent pricing and will work with you to ensure that you are fully informed of the costs before we begin any work.
Do you offer a warranty on your repairs?
Yes, we stand behind the quality of our work and offer a limited warranty on all repairs performed by our team. Please contact our customer service team for more information on our warranty policy.
We hope this answers any questions you may have about our repair services. If you have any additional questions, please don't hesitate to contact our customer service team for assistance by mailing us.